IT & OT: A winning duo to leverage
your business plan

Executive Interview:
Luc Lamontagne, Executive Director - IT & Innovation, Société de Transport de Montréal

January 31, 2018: The convergence of operational technologies (OT) and Information technologies (IT) is a trend that is gaining more and more leverage when companies want to maximize digital transformation. Although IT and OT come from different worlds, they have evolved in recent years on a similar trajectory, complementing one another to make a highly strategic lever to support the business plan. In 2016 the Société de Transport de Montréal (STM) began this shift. In this interview, Luc Lamontagne, Executive Director of IT & Innovation at STM talks us through the initiative and provides a sneak-peak of what is to come in his session at CAMSS Québec 2018.

1. Can you begin by providing an explanation of the difference between information technology and operational technology?

The scope of Information technology is all the technologies that support the entire enterprise, their customers and business partners. Exception is about OT (operational technology) which is technologies that interface with industrial and manufacturing equipments and processes. Historically OT has come from engineering.

2. In 2016, STM began a shift to converge IT and OT. What was the catalyst behind the need for this shift?

Convergence was driven by a shift to customer focus and operational excellence. We identified the potential for IT and OT to compliment one another. By the synergy of technology assets and people competencies, we were able to identify benefits which we can reinvest in new value. For example, providing better information and increased performance of systems that have a direct impact on customer experience.

3. What challenges have you experienced and continue to experience along the way? And what benefits are you ultimately striving to achieve?

The biggest challenge is about the culture and establishing a mindset to bridge the gap between IT and OT. This aspect will be addressed during my presentation because this the biggest risk, but also a huge opportunity. Ultimately, the objective is to align our value proposition with customer experience.

4. What do companies risk should they not begin this convergence sooner rather than later?

The risk lies with missed opportunities to align the business with your customers. More and more enterprises are integrating their chain of value with customer experience and for doing that, connecting industrial processes is mandatory.

5. You will be running a session at CAMSS Québec 2018 on this every subject. What key information or action points to you want people to take away from the discussion?

All organizations are different, but my story is to give insight about success factors in the convergence journey to improve customer experience, as well as key areas not to be underestimated, especially the culture gap.

Luc Lamontagne will be speaking at the 2018 CAMSS Québec conference taking place on March 14 at the Ritz-Carlton Montréal. For information and to register to attend, go to